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• SHIPPING • INTERNATIONAL ORDERS • REPAIR POLICY • RETURN / EXCHANGE POLICY • DEALER SALES • TERMS AND CONDITIONS SHIPPING ················································· Our goal is to deliver your purchase as quickly as possible. All orders are shipped on business days (Monday through Friday) excluding holidays. All orders have a processing time of 24 hours if the merchandise is in stock. Overnight delivery is available for orders placed on business days before 1pm. Backordered items will be shipped to you as soon as they become available, therefore items ordered together may not always be shipped together. The exact shipping cost for your order will be added and displayed at checkout. We offer the following convenient delivery options: Ground (5+ bus. days) - $25 Alaska/Hawaii is a $5 increase Any questions regarding your shipment may be e-mailed to info@bowootheworld.com INTERNATIONAL ORDERS ················································· If you live outside of the United States it is best to contact us for an international shipment arrangement prior to checkout. Keep in mind that due to the costly nature of shipping internationally; we do not accept returns or exchanges - if you are uncertain of any size, color etc. PLEASE contact us at info@bowootheworld.com prior to placing an order. REPAIR POLICY ················································· Bowoo stands behind all of its merchandise with a one year warranty. If your product has a manufacturing defect, we are happy to repair it free of charge. However, there is a $25.00 shipping & handling fee charged for each item submitted for repair. Please contact us via e-mail to make arrangements for repairs before you mail anything out! Repairs should be sent insured to the following address via traceable mail: Bowoo Corp. 265 Canal Street Suite 220 New York, N.Y. 10013 Be sure to include a note with your name, address, daytime phone number and email address along with a $25.00 check made payable to Bowoo. Processing time is three to four weeks. If your gig bag cannot be repaired because the damage is caused by general wear and tear, it will be returned to the address you provided. For further inquiries please contact us at info@bowootheworld.com. RETURN/EXCHANGE POLICY ················································· * If you have any question regarding return/exchange, please contact us at info@bowootheworld.com We will get back to you right away. * Do not mail anything back to us before making arrangements with us through info@bowootheworld.com * If you are not completely satisfied with your purchase, you can send it back to us for an exchange or a refund. * Returns must be postmarked within 14 days of the original shipping date and should be sent prepaid. We will not accept CODs. * All merchandise returned must be unused, with the tags intact. * Packing slips are required for all returns. * We recommend that you send the package back to us via traceable carrier and to insure the full amount of the merchandise you are sending back to us. We are not responsible for missing packages. * Original packaging must be intact in sellable condition. * Exchanges/Refunds are processed within 14 days after we receive the merchandise. You will receive a confirmation by email when your exchanges/refunds are processed. * We will not be able to process your exchange without having your original order back to us. In case merchandise is not available for exchange, you will be reimbursed. * We will refund the paypal account/credit card you use for the original purchase for the purchase price of the merchandise, excluding shipping cost. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise. You must include receipt for (ground only) shipping with return or you will not be refunded. * If merchandise is damaged on the way, please contact us by phone or email before sending it back to us. * We have the right to deny credits if the merchandise returned does not meet our return policy requirements. * If you have any question regarding return/exchange, please contact us at info@bowootheworld.com and we will get back to you right away. DEALER SALES ················································· We welcome retail dealer inquiries for Bowoo products. Please contact us at info@bowootheworld.com if you are interested in becoming a Bowoo dealer. TERMS AND CONDITIONS ················································· Your use of www.bowootheworld.com is governed by these terms and conditions; please take a few minutes to review them. Your use of the website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, please do not use the www.bowootheworld.com website. These Terms and Conditions May Change We reserve the right to update or modify these terms and conditions at any time without prior notice. Your use of www.bowootheworld.com following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this website. Copyright and Trademarks BOWOO® and www.bowootheworld are all property of Bowoo Corp. All trademarks, images, graphics, text and other content are protected by worldwide copyright and other intellectual property laws, treaties and protections. You may not download (except where invited), reproduce, modify, publish, distribute, transmit, transfer, sell or modify any portion of this site without express written authorization from Bowoo Corp. Customer Information To place orders from our website and to receive other information from us via mail, you must enter information on our website. During the ordering process, we obtain billing, mailing and other information to better serve you as a customer. This information is required in order to shop from our website. At no time is our customer information shared with other companies or entities for any reason. This website takes every precaution to protect our customer and user information. We have appropriate security measures in place on the website and in our physical facilities to protect against the loss, misuse or alteration of any information that we have collected from you at our site. Because our website is an extension of our retail stores, the store, online inventory and customer databases are linked. We do not store credit card numbers from online transactions. Any access to our customer database, shipping, order transaction, customer service and billing is individually password protected and is limited to those employees who need to perform specific functions. Linking to this Web Site Creating or maintaining any link from another website to any page on this website without prior written permission is prohibited. Running or displaying this website or any material displayed on this website in frames or through similar means on another website without prior written permission is prohibited. Any permitted links to this website must comply with all applicable laws, rule and regulations. Third Party Links From time to time, this website may contain links to websites that are not owned, operated or controlled by Bowoo Corp. All such links are provided solely as a convenience to you. If you use these links, you will leave this website. Bowoo Corp. are not responsible for any content, materials or other information located on or accessible from any other website. Bowoo Corp. do not endorse, guarantee, or make any representations or warranties regarding any other website, or any content, materials or other information located or accessible from such websites, or the results that you may obtain from using such websites. If you decide to access any other website linked to or from this website, you do so entirely at your own risk. DISCLAIMER YOUR USE OF THIS SITE IS AT YOUR RISK. THE MATERIALS AND SERVICES PROVIDED IN CONNECTION WITH THIS WEB SITE ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. BOWOO CORP. DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE MATERIALS OR SERVICES ON OR THROUGH THIS WEB SITE. THE MATERIALS AND SERVICES ON OR THROUGH THIS WEB SITE MAY BE OUT OF DATE, BOWOO CORP. DO NOT MAKE ANY COMMITMENT OR ASSUMES ANY DUTY TO UPDATE SUCH MATERIALS OR SERVICES. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS. ALL PRODUCTS AND SERVICES PURCHASED ON OR THROUGH THIS WEB SITE ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES OF THEIR RESPECTIVE MANUFACTURERS, DISTRIBUTORS AND SUPPLIERS, IF ANY. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, BOWOO CORP.HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, ANY IMPLIED WARRANTIES WITH RESPECT TO THE PRODUCTS AND SERVICES LISTED OR PURCHASED ON OR THROUGH THIS WEBSITE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, BOWOO CORP. HEREBY EXPRESSLY DISCLAIM ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE, CLAIMS THAT ARE DUE TO NORMAL WEAR, PRODUCT MISUSE, ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NON-COMPLIANCE WITH ANY CODES, OR MISAPPROPRIATION. WE MAKE NO WARRANTIES TO THOSE DEFINED AS "CONSUMERS" IN THE MAGNUSON-MOSS WARRANTY-FEDERAL TRADE COMMISSION IMPROVEMENTS ACT. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS. Limitations of Liability Bowoo Corp. do not assume any responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this website or your downloading of any materials, from this website. IN NO EVENT WILL BOWOO CORP. NOR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, SUCCESSORS, ASSIGNS, RETAIL PARTNERS NOR ANY PARTY INVOLVED IN THE CREATION, PRODUCTION OR TRANSMISSION OF THIS WEB SITE BE LIABLE TO ANY PARTY FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEB SITE, ANY WEB SITES LINKED TO THIS WEB SITE, OR THE MATERIALS, INFORMATION OR SERVICES CONTAINED AT ANY OR ALL SUCH SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS. IN THE EVENT OF ANY PROBLEM WITH THIS WEBSITE OR ANY CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THIS WEBSITE. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS OR SERVICES THAT YOU HAVE PURCHASED ON OR THROUGH THIS WEB SITE, YOU AGREE THAT YOUR REMEDY, IF ANY, IS FROM THE MANUFACTURER OF SUCH PRODUCTS OR SUPPLIER OF SUCH SERVICES, IN ACCORDANCE WITH SUCH MANUFACTURER'S OR SUPPLIER'S WARRANTY, OR TO SEEK A RETURN AND REFUND FOR SUCH PRODUCT OR SERVICES IN ACCORDANCE WITH THE RETURNS AND REFUNDS POLICIES POSTED ON THIS WEB SITE. Choice of Law; Jurisdiction These Terms and Conditions supersede any other agreement. These Terms and Conditions will be governed by and construed in accordance with the laws of the State of New York, without giving effect to any principles of conflicts of laws. Any action seeking legal or equitable relief arising out of or relating to this website shall be brought only in the courts of the State of New York or the United States District Court, Southern District of New York.
